Key messages:

•  Values apply to everyone
•  Recognise that everyone is an exceptional human being and everyone is different.
•  Offer practical procedures that everyone can learn
•  Grow a culture of not blaming,but on reflection and learning when  things go wrong.
• Be the change you want to see, and then model the required  behaviour throughout the whole organisation and walk the talk.
•  Support the staff to grow and learn.
•  Ensure all staff are clear about what the job is and what needs to  be  done.
•  Invest in people.
•  Honesty should be truly valued and in the present.

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